Frequently Asked Questions
Everything you need to know about working with us
We are a direct manufacturer with 20 years of experience, based in Yongkang, Zhejiang. We have our own R&D team, production workshops, and quality control systems. Virtual video tours or on‑site visits are welcome.
Yes. We offer one‑stop customized services including logo printing, custom packaging, and product structure modifications. Please provide your design files in AI or PDF format.
Our production base covers 5,000 square meters and is equipped with 5 production lines, with a monthly capacity of 200,000 pieces, ensuring timely delivery for large orders.
For regular products, the MOQ is 1,000 pieces per style per color. For first‑time customers, we support small trial orders to help you test the local market.
Stock samples are dispatched within 2 days. Custom samples typically take 10 days. Sample fees are waived for existing customers. For new customers, the sample fee is RMB 100 per design, which is fully refundable upon order confirmation.
Our products comply with major international standards. We currently hold CE, RoHS, FCC, ISO9001, and OEKO‑TEX certifications to ensure smooth customs clearance in your target markets.
We implement a strict four‑stage quality inspection process:
Incoming raw material inspection
In‑process random checks during production;
100% inspection before packaging;
Final random inspection prior to shipment.
We highly recommend Alibaba Trade Assurance. We also accept T/T, L/C, and Western Union. Standard terms are 30% deposit in advance, with the 70% balance against a copy of the Bill of Lading.
After deposit and sample confirmation, regular orders typically take 45–50 days, depending on order quantity and production schedule.
Yes. We have passed on‑site audits by TÜV, SGS, and Intertek. Please contact our sales manager to request the latest certification reports.
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